TRAINING MODULE 1: QUALITY MANAGEMENT- ISO 9001

INTRODUCTION

Quality management is a broad topic that consists of both processes as well as product quality. Here we will be discussing the process quality. We will start with 7 quality Management Principles then PDCA Cycle then finally move our way towards that ISO 9001 Standard Clauses.

Quality 

refers to all those features of a product (or service) which are required by the customer.

Quality Management 

means what the organization does to ensure that its products or services satisfy the customer's Quality Requirements.

7 QUALITY MANAGEMENT PRINCIPLES

>> Customer Focus

The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.

 Sustained success is achieved when an organization attracts and retains the confidence of customers and other interested parties. Every aspect of customer interaction provides an opportunity to create more value for the customer.

Understanding the current and future needs of customers and other interested parties contribute to the sustained success of the organization.

>> Leadership

Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization‘s quality objectives.

Creation of unity of purpose and direction and engagement of people enable an organization to align its strategies, policies, processes and resources to achieve its objectives

>> Engagement of people

Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value.

 

>> Process Approach

The process approach involves the systematic definition and management of processes, and their interactions, so as to achieve the intended results in accordance with the quality policy and strategic direction of the organization.

>> Improvement

Successful organizations have an ongoing focus on improvement. Improvement is essential for an organization to maintain current levels of performance, to react to changes in its internal and external conditions and to create new opportunities.

>>Evidence-based decision making

Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.

Decision making can be a complex process, and it always involves some uncertainty. It often involves multiple types and sources of inputs, as well as their interpretation, which can be subjective. It is important to understand cause-and-effect relationships and potential unintended consequences. Facts, evidence, and data analysis lead to greater objectivity and confidence in decision making.

>>Relationship Management

For sustained success, an organization manages its relationships with interested parties, such as suppliers.

Interested parties influence the performance of an organization. Sustained success is more likely to be achieved when the organization manages relationships with all of its interested parties to optimize their impact on its performance.

CONTINUED....>>