TRAINING MODULE 1: QUALITY MANAGEMENT- PDCA - ISO 9001 (CONTINUED)

    >>PLAN-DO-CHECK-ACT (PDCA) CYCLE

PDCA CYCLE
Plan-Do-Check-Act

Plan: Establish the objectives of the system and its processes, and also the resources needed to deliver results in accordance with customer's requirement(s) and the organization’s policies to maintain strategic direction of the Quality Management System

Do: Implement what was planned to maintain the strategic direction of the Quality Management System.

Check: Monitor and (where applicable) Measure processes and the resulting products and services against policies, objectives, and requirements and report the results.

Act: Take actions to improve performance wherever it is applicable and/or Customer Requirements.

>>POTENTIAL ADVANTAGES OF PDCA

• Reduce Risk and Increase Opportunities for the organization.

• Facilitate better Business Processes within the organisation.

• Minimize Waste and Energy Bills contributing to increases profits.

• Enhance Company Reputation among the customers.

• Improve Compliance with the product and services.

• Meet Concerns of Interested B2B and/or B2C Parties.

• The gain in the International Recognition.

• Improve Marketing Potential of the product and services.

>>ISO 9001:2015 IN BRIEF

ISO 9001 is among ISO's most well-known standards ever. They are implemented by more than a million organizations in some 175 countries. ISO 9001 helps organizations to implement Quality Management. ISO 9001 is for Quality Management. Quality refers to all those features of a product (or service) which are required by the customer. Quality Management means what the organization does to ensure that its products or services satisfy the customer's Quality Requirements. 

Comply with any Regulations applicable to those products or services. Enhance Customer Satisfaction, and Achieve Continual Improvement of its performance. ISO 9001 is a generic standard which means that the same standards can be applied to any organization, large or small, whatever its product or service in any sector of activity, and whether it is a business enterprise, a public administration, or a government department

Both ISO 9001 concern the way an organization goes about its work. They are neither product standards nor service standards but they are process standards. And they can be used both by the Product Manufacturer and Service Providers.

>>CERTIFICATION AND REGISTRATION

Certification is known in some countries as registration. It means that an Independent, External Body has audited an organization's management system and verified that it conforms to the requirements specified in the standard (ISO 9001).  ISO does not carry out certification and does not issue or approve certificates.

>>ACCREDITATION

Accreditation is like certification of the certification body. Certificates issued by accredited certification bodies - and known as accredited certificates - may be perceived on the market as having increased credibility. ISO does not carry out or approve accreditations.

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