LIST OF INTERNATIONAL ORGANISATION OF STANDARDISATION (ISO) STANDARDS. (1000-4999)

1. ISO 1000 SI units and recommendations for the use of their multiples and of certain other units [withdrawn 2009-11-17].
2. ISO 1004 Information processing – Magnetic ink character recognition – Print specifications.
3. ISO 1007 Photography – 135-size film and magazine – Specifications.
4. ISO 1034:1973 Aircraft - Ground air-conditioning connections.
5. ISO 1101 Geometrical product specifications (GPS) – Geometrical tolerancing – Tolerances of form, orientation, location and run-out.
6. ISO 1182 Reaction to fire tests for products—Non-combustibility test.
7. ISO 1217 Displacement compressors—Acceptance tests.
8. ISO 1222 Photography – Tripod connections.
9. ISO 1268 Fibre-reinforced plastics – Methods of producing test plates.
10. ISO 1402 Rubber and plastics hoses and hose assemblies - Hydrostatic testing.
11. ISO/IEC 1539 Information technology – Programming languages – Fortran.
12. ISO 1629 Rubber and latices – Nomenclature.
13. ISO 1663 Rigid cellular plastics – Determination of water vapour transmission properties.
14. ISO 1745 Information processing – Basic mode control procedures for data communication systems.
15. ISO 1750 Pesticides and other agrochemicals – Common names.
16. ISO 1928 Solid mineral fuels – Determination of gross calorific value by the bomb calorimetric method and calculation of net calorific value.
17. ISO/IEC 2022 Information technology – Character code structure and extension techniques.
18. ISO 2108 Information and documentation – International standard book number (ISBN).
19. ISO 2145 Documentation – Numbering of divisions and subdivisions in written documents.
20. ISO 2162 Technical product documentation – Springs.
21. ISO 2162-1 Simplified representation.
22. ISO 2162-2 Presentation of data for cylindrical helical compression springs.
23. ISO 2171 Cereals, pulses and by-products – Determination of ash yield by incineration.
24. ISO 2240:2003 Photography – Colour reversal camera films – Determination of ISO speed.
25. ISO 2848:1984 Building construction - Modular coordination - Principles and rules.
26. ISO 2533 Standard Atmosphere.
27. ISO 2692 Geometrical product specifications (GPS) – Geometrical tolerancing – Maximum material requirement (MMR), least material requirement (LMR) and reciprocity requirement (RPR).
28. ISO 2709 Information and documentation – Format for information exchange.
29. ISO 2768 General tolerances.
30. ISO 2768-1 Tolerances for linear and angular dimensions without individual tolerance indications.
31. ISO 2768-2 Geometrical tolerances for features without individual tolerance indications.
32. ISO 2852 Stainless steel clamp pipe couplings for the food industry.
33. ISO 3002 Basic quantities in cutting and grinding.
34. ISO 3082 Iron ores – Sampling and sample preparation procedures.
35. ISO 3098 Technical product documentation – Lettering.
36. ISO 3103 Tea – Preparation of liquor for use in sensory tests.
37. ISO 3166 Codes for the representation of names of countries and their subdivisions.
38. ISO 3166-1 Country codes.
39. ISO 3166-2 Country subdivision code.
40. ISO 3166-3 Code for formerly used names of countries.
41. ISO 3297 Information and documentation – International standard serial number (ISSN).
42. ISO 3394 Dimensions of rigid rectangular packages – Transport packages.
43. ISO 3506 Mechanical properties of corrosion-resistant stainless steel fasteners.
44. ISO 3534 Statistics – Vocabulary and symbols.
45. ISO 3534-1 General statistical terms and terms used in probability
46. ISO 3534-2 Applied statistics.
47. ISO 3534-3 Design of experiments.
48. ISO 3534-4 Survey sampling.
49. ISO 3536 Road vehicles – Safety glazing materials – Vocabulary.
50. ISO 3537 Road vehicles – Safety glazing materials – Mechanical tests.
51. ISO 3538 Road vehicles – Safety glazing materials – Test methods for optical properties.
52. ISO 3591 - Sensory analysis – Apparatus – Wine-tasting glass.
53. ISO 3593 Starch — Determination of ash.
54. ISO 3601 Fluid power systems – O-rings.
55. ISO 3601-1 Inside diameters, cross-sections, tolerances and designation codes.
56. ISO 3601-2 Housing dimensions for general applications.
57. ISO 3601-3 Quality acceptance criteria.
58. ISO 3601-4 Anti-extrusion rings (back-up rings).
59. ISO 3601-5 Suitability of elastomeric materials for industrial applications.
60. ISO 3602 Documentation – Romanization of Japanese (kana script)
61. ISO 3632 Spices – Saffron (Crocus sativus L.)
62. ISO 3635:1981 Size designation of clothes – Definitions and body measurement procedure.
63. ISO 3676 Packaging – Unit load sizes – Dimensions.
64. ISO 3690 Welding and allied processes — Determination of hydrogen content in arc weld metal.
65. ISO 3864 Graphical symbols – Safety colors and safety signs
66. ISO 3901 Information and documentation – International Standard Recording Code (ISRC).
67. ISO 3977 Gas turbines – Procurement.
68. ISO 4074 Natural latex rubber condoms – Requirements and test methods.
69. ISO 4157 Construction drawings – Designation systems.
70. ISO 4165 Road vehicles — Electrical connections — Double-pole connection.
71. ISO 4179 Ductile iron pipes and fittings for pressure and non-pressure pipelines – Cement mortar lining.
72. ISO 4217 Codes for the representation of currencies and funds.
73. ISO 4314 Surface active agents — Determination of free alkalinity or free acidity — Titrimetric method.
74. ISO 4578 Adhesives — Determination of peel resistance of high-strength adhesive bonds — Floating-roller method.
75. ISO 4582 Plastics — Determination of changes in colour and variations in properties after exposure to daylight under glass, natural weathering or laboratory light sources.
76. ISO 4587 Adhesives — Determination of tensile lap-shear strength of rigid-to-rigid bonded assemblies.
77. ISO 4628 Paints and varnishes – Evaluation of degradation of coatings – Designation of quantity and size of defects, and of intensity of uniform changes in appearance.
78. ISO 4628-1 General introduction and designation system.
79. ISO 4628-2 Assessment of degree of blistering.
80. ISO 4628-3 Assessment of degree of rusting.
81. ISO 4628-4 Assessment of degree of cracking.
82. ISO 4628-5 Assessment of degree of flaking.
83. ISO 4628-6 Assessment of degree of chalking by tape method.
84. ISO 4628-7 Assessment of degree of chalking by velvet method.
85. ISO 4628-8 Assessment of degree of delamination and corrosion around a scribe.
86. ISO 4628-10 Assessment of degree of filiform corrosion.
87. ISO/IEC 4873:1991 Information technology – ISO 8-bit code for information interchange – Structure and rules for implementation.
88. ISO 4892 Plastics – Methods of exposure to laboratory light sources.

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LIST OF INTERNATIONAL ORGANISATION OF STANDARDISATION (ISO) STANDARDS. (ISO 5000 - 8999)

ISO CODES FROM ISO 5000 - 8999

1. ISO 5127 Information and documentation – Vocabulary.
2. ISO 5167 Measurement of fluid flow by means of pressure differential devices inserted in circular cross-section conduits running full.
3. ISO 5167-1 General principles and requirements.
4. ISO 5167-2 Orifice plates.
5. ISO 5167-3 Nozzles and Venturi nozzles.
6. ISO 5167-4 Venturi tubes.
7. ISO/IEC 5218 Information technology – Codes for the representation of human sexes.
8. ISO 5455 Technical drawings – Scales.
9. ISO 5457 Technical product documentation – Sizes and layout of drawing sheets.
10. ISO 5458 Geometrical Product Specifications (GPS) – Geometrical tolerancing – Positional tolerancing.
11. ISO 5459 Geometrical product specifications (GPS) – Geometrical tolerancing – Datums and datum systems.
12. ISO 5660 Reaction-to-fire tests – Heat release, smoke production and mass loss rate.
13. ISO 5660-1 Heat release rate (cone calorimeter method).
14. ISO 5660-2 Smoke production rate (dynamic measurement).
15. ISO/TS 5660-3 Guidance on measurement.
16. ISO 5725 Accuracy (trueness and precision) of measurement methods and results.
17. ISO 5775 Bicycle tires and rims.
18. ISO 5776 Graphic technology - Symbols for text correction
19. ISO 5800:2001 Photography – Colour negative films for still photography – Determination of ISO speed
20. ISO 5893 Rubber and plastics test equipment – Tensile, flexural and compression types (constant rate of traverse) – Specification
21. ISO 5964 Documentation – Guidelines for the establishment and development of multilingual thesauri
22. ISO 5971:1981 Size designation of clothes – Pantyhose
23. ISO 5993 Sodium hydroxide for industrial use—Determination of mercury content—Flameless atomic absorption spectrometric method
24. ISO 6107-4:1993 Water quality—Vocabulary
25. ISO 6166 Securities and related financial instruments – International securities identification numbering system (ISIN)
26. ISO 6194 Rotary-shaft lip-type seals incorporating elastomeric sealing elements
27. ISO 6194-5 Identification of visual imperfections
28. ISO 6336 Calculation of load capacity of spur and helical gears
29. ISO 6344 Coated abrasives – Grain size analysis
30. ISO 6346 Freight containers – Coding, identification and marking
31. ISO 6357 Documentation – Spine titles on books and other publications
32. ISO/IEC 6429 Information technology – Control functions for coded character sets
33. ISO 6438 Documentation – African coded character set for bibliographic information interchange
34. ISO/IEC 6523 Information technology – Structure for the identification of organizations and organization parts
35. ISO 6579 Microbiology of food and animal feeding stuffs – Horizontal method for the detection of Salmonella spp.
36. ISO 6594 Cast iron drainage pipes and fittings – Spigot series
37. ISO 6709 Standard representation of geographic point location by coordinates
38. ISO 6780 Flat pallets for intercontinental materials handling — Principal dimensions and tolerances
39. ISO 6892 Metallic materials – Tensile testing
40. ISO 6892-1 Method of test at room temperature
41. ISO 6892-2 Method of test at elevated temperature
42. ISO 6892-3 Method of test at low temperature
43. ISO 6892-4 Method of test in liquid helium
44. ISO 6946 Building components and building elements – Thermal resistance and thermal transmittance – Calculation method
45. ISO 7001 Graphical symbols – Public information symbols
46. ISO 7002 Agricultural food products – Layout for a standard method of sampling from a lot
47. ISO 7098 Information and documentation – Romanization of Chinese
48. ISO 7200 Technical product documentation – Data fields in title blocks and document headers
49. ISO 7240 Fire detection and alarm systems
50. ISO 7372 Trade data interchange
51. ISO/IEC 7498 Information technology -- Open Systems Interconnection — Basic Reference Model
52. ISO/IEC 7498-1 Information technology—Open Systems Interconnection—Basic Reference Model: The Basic Model
53. ISO 7498-2 Information processing systems—Open Systems Interconnection—Basic Reference Model—Part 2: Security Architecture
54. ISO/IEC 7498-3 Information technology—Open Systems Interconnection—Basic Reference Model: Naming and addressing
55. ISO/IEC 7501 Identification cards – Machine readable travel documents
56. ISO/IEC 7501-1:2008 Machine readable passport
57. ISO/IEC 7501-2:1997 Machine readable visa
58. ISO/IEC 7501-3:2005 Machine readable official travel documents
59. ISO 7736 Road vehicles – Car radio for front installation – Installation space including connections
60. ISO/IEC 7810 Identification cards – Physical characteristics
61. ISO/IEC 7811 Identification cards – Recording technique
62. ISO/IEC 7812 Identification cards – Identification of issuers
63. ISO/IEC 7813 Information technology – Identification cards – Financial transaction cards
64. ISO/IEC 7816 Identification cards – Integrated circuit cards
65. ISO/IEC 7942 Information technology – Computer graphics and image processing – Graphical Kernel System (GKS)
66. ISO 8000 Data quality
67. ISO 8015:2011 Geometrical product specifications (GPS) – Fundamentals – Concepts, principles and rules
68. ISO 8090 Cycles – Terminology
69. ISO 8180 Ductile iron pipelines – Polyethylene sleeving for site application
70. ISO 8373 Manipulating industrial robots – Vocabulary
71. ISO 8501 Preparation of steel substrates before application of paints and related products – Visual assessment of surface cleanliness
72. ISO 8559:1989 Garment construction and anthropometric surveys – Body dimensions
73. ISO 8573 Compressed air
74. ISO 8573-1 Contaminant and purity classes
75. ISO 8573-2 Test methods for oil aerosol content
76. ISO 8573-3 Test methods for measurement of humidity
77. ISO 8573-4 Test methods for solid particle content
78. ISO 8573-5 Test methods for oil vapour and organic solvent content
79. ISO 8573-6 Test methods for gaseous contaminant content
80. ISO 8573-7 Test method for viable microbiological contaminant content
81. ISO 8573-8 Test methods for solid particle content by mass concentration
82. ISO 8573-9 Test methods for liquid water content
83. ISO 8583 Financial transaction card originated messages – Interchange message specifications
84. ISO 8583-1 Message, data elements and code values
85. ISO 8583-2 Application and registration procedures for Institution Identification Codes (IIC)
86. ISO 8583-3 Maintenance procedures for messages, data elements, and code values
87. ISO 8601 Data elements and interchange formats – Information interchange – Representation of dates and times
88. ISO/IEC 8613 Information technology – Open Document Architecture (ODA) and interchange format
89. ISO/IEC 8632 Information technology – Computer graphics – Metafile for the storage and transfer of picture description information
90. ISO/IEC 8632-1 Functional specification
91. ISO/IEC 8632-2 Character encoding
92. ISO/IEC 8632-3 Binary encoding [withdrawn 2001-06-21]
93. ISO/IEC 8632-4 Clear text encoding
94. ISO 8651 Information technology – Computer graphics – Graphical Kernel System (GKS) language bindings[Note 3]
95. ISO/IEC 8652 Information technology – Programming languages – Ada
96. ISO 8653:1986 Jewellery – Ring-sizes – Definition, measurement and designation
97. ISO 8691 Petroleum products – Low levels of vanadium in liquid fuels – Determination by flameless atomic absorption spectrometry after ashing
98. ISO 8805 Information processing systems – Computer graphics – Graphical Kernel System for Three Dimensions (GKS-3D) functional description
99. ISO/IEEC 8806 Information technology – Computer graphics – Graphical Kernel System for Three Dimensions (GKS-3D) language bindings
100. ISO/IEEC 8806-4 C
101. ISO 8807 Information processing systems – Open Systems Interconnection – LOTOS – A formal description technique based on the temporal ordering of observational behavior.
102. ISO/IEC 8824 Information technology – Abstract Syntax Notation One (ASN.1)
103. ISO/IEC 8825 Information technology – ASN.1 encoding rules
104. ISO/IEC 8859 Information technology – 8-bit single-byte coded graphic character sets
105. ISO/IEC 8859-1 Latin alphabet No. 1
106. ISO/IEC 8859-2 Latin alphabet No. 2
107. ISO/IEC 8859-3 Latin alphabet No. 3
108. ISO/IEC 8859-4 Latin alphabet No. 4
109. ISO/IEC 8859-5 Latin/Cyrillic alphabet
110. ISO/IEC 8859-6 Latin/Arabic alphabet
111. ISO/IEC 8859-7 Latin/Greek alphabet
112. ISO/IEC 8859-8 Latin/Hebrew alphabet
113. ISO/IEC 8859-9 Latin alphabet No. 5
114. ISO/IEC 8859-10 Latin alphabet No. 6
115. ISO/IEC 8859-11 Latin/Thai alphabet
116. ISO/IEC 8859-13 Latin alphabet No. 7
117. ISO/IEC 8859-14 Latin alphabet No. 8 (Celtic)
118. ISO/IEC 8859-15 Latin alphabet No. 9
119. ISO/IEC 8859-16 Latin alphabet No. 10
120. ISO 8879 Information processing – Text and office systems – Standard Generalized Markup Language (SGML)

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LIST OF INTERNATIONAL ORGANISATION OF STANDARDISATION (ISO) STANDARDS. (ISO 100-199)

SERIES FROM ISO 100 TO ISO 199

• ISO 100:1984 Pulleys for flat transmission belts—Crowns [Withdrawn: replaced with ISO 22]. 
• ISO 102:1990 Aircraft—Gravity filling orifices. 
• ISO 104:2002 Rolling bearings—Thrust bearings—Boundary dimensions, general plan. 
• ISO 105 Textiles — Tests for colour fastness. 
• ISO 105-A01:2010 Part A01: General principles of testing. 
• ISO 105-A02:1993 Part A02: Grey scale for assessing change in colour. 
• ISO 105-A03:1993 Part A03: Grey scale for assessing staining. 
• ISO 105-A04:1989 Part A04: Method for the instrumental assessment of the degree of staining of adjacent fabrics. 
• ISO 105-A05:1996 Part A05: Instrumental assessment of change in colour for determination of grey scale rating. 
• ISO 105-A06:1995 Part A06: Instrumental determination of 1/1 standard depth of colour. 
• ISO 105-A08:2001 Part A08: Vocabulary used in colour measurement. 
• ISO 105-A11:2012 Part A11: Determination of colour fastness grades by digital imaging techniques. 
• ISO 105-B01:1994 Part B01: Colour fastness to light: Daylight. 
• ISO 105-B02:2013 Part B02: Colour fastness to artificial light: Xenon arc fading lamp test. 
• ISO 105-B03:1994 Part B03: Colour fastness to weathering: Outdoor exposure. 
• ISO 105-B04:1994 Part B04: Colour fastness to artificial weathering: Xenon arc fading lamp test. 
• ISO 105-B05:1993 Part B05: Detection and assessment of photochromism. 
• ISO 105-B06:1998 Part B06: Colour fastness and ageing to artificial light at high temperatures: Xenon arc fading lamp test. 
• ISO 105-B07:2009 Part B07: Colour fastness to light of textiles wetted with artificial perspiration. 
• ISO 105-B08:1995 Part B08: Quality control of blue wool reference materials 1 to 7. 
• ISO 105-B10:2011 Part B10: Artificial weathering—Exposure to filtered xenon-arc radiation. 
• ISO 105-C06:2010 Part C06: Colour fastness to domestic and commercial laundering. 
• ISO 105-C07:1999 Part C07: Colour fastness to wet scrubbing of pigment printed textiles. 
• ISO 105-C08:2010 Part C08: Colour fastness to domestic and commercial laundering using a non-phosphate reference detergent incorporating a low-temperature bleach activator. 
• ISO 105-C09:2001 Part C09: Colour fastness to domestic and commercial laundering—Oxidative bleach response using a non-phosphate reference detergent incorporating a low temperature bleach activator. 
• ISO 105-C10:2006 Part C10: Colour fastness to washing with soap or soap and soda. 
• ISO 105-C12:2004 Part C12: Colour fastness to industrial laundering. 
• ISO 105-D01:2010 Part D01: Colour fastness to dry cleaning using perchloroethylene solvent. 
• ISO 105-D02:1993 Part D02: Colour fastness to rubbing: Organic solvents. 
• ISO 105-E01:2013 Part E01: Colour fastness to water. 
• ISO 105-E02:2013 Part E02: Colour fastness to seawater. 
• ISO 105-E03:2010 Part E03: Colour fastness to chlorinated water (swimming-pool water). 
• ISO 105-E04:2013 Part E04: Colour fastness to perspiration. 
• ISO 105-E05:2010 Part E05: Colour fastness to spotting: Acid. 
• ISO 105-E06:2006 Part E06: Colour fastness to spotting: Alkali. 
• ISO 105-E07:2010 Part E07: Colour fastness to spotting: Water. 
• ISO 105-E08:1994 Part E08: Colour fastness to hot water. 
• ISO 105-E09:2010 Part E09: Colour fastness to potting. 
• ISO 105-E10:1994 Part E10: Colour fastness to decatizing. 
• ISO 105-E11:1994 Part E11: Colour fastness to steaming. 
• ISO 105-E12:2010 Part E12: Colour fastness to milling: Alkaline milling. 
• ISO 105-E13:1994 Part E13: Colour fastness to acid-felting: Severe. 
• ISO 105-E14:1994 Part E14: Colour fastness to acid-felting: Mild. 
• ISO 105-E16:2006 Part E16: Colour fastness to water spotting on upholstery fabrics. 
• ISO 105-F01:2001 Part F01: Specification for wool adjacent fabric. 
• ISO 105-F02:2009 Part F02: Specification for cotton and viscose adjacent fabrics. 
• ISO 105-F03:2001 Part F03: Specification for polyamide adjacent fabric. 
• ISO 105-F04:2001 Part F04: Specification for polyester adjacent fabric. 
• ISO 105-F05:2001 Part F05: Specification for acrylic adjacent fabric. 
• ISO 105-F06:2000 Part F06: Specification for silk adjacent fabric. 
• ISO 105-F07:2001 Part F07: Specification for secondary acetate adjacent fabric. 
• ISO 105-F09:2009 Part F09: Specification for cotton rubbing cloth. 
• ISO 105-F10:1989 Part F10: Specification for adjacent fabric: Multifibre. 
• ISO 105-G01:1993 Part G01: Colour fastness to nitrogen oxides. 
• ISO 105-G02:1993 Part G02: Colour fastness to burnt-gas fumes. 
• ISO 105-G03:1993 Part G03: Colour fastness to ozone in the atmosphere. 
• ISO 105-G04:1989 Part G04: Colour fastness to oxides of nitrogen in the atmosphere at high humidities. 
• ISO 105-J01:1997 Part J01: General principles for measurement of surface colour. 
• ISO 105-J02:1997 Part J02: Instrumental assessment of relative whiteness. 
• ISO 105-J03:2009 Part J03: Calculation of colour differences. 
• ISO 105-J05:2007 Part J05: Method for the instrumental assessment of the colour inconstancy of a specimen with change in illuminant (CMCCON02). 
• ISO 105-N01:1993 Part N01: Colour fastness to bleaching: Hypochlorite. 
• ISO 105-N02:1993 Part N02: Colour fastness to bleaching: Peroxide. 
• ISO 105-N03:1993 Part N03: Colour fastness to bleaching: Sodium chlorite (mild). 
• ISO 105-N04:1993 Part N04: Colour fastness to bleaching: Sodium chlorite (severe). 
• ISO 105-N05:1993 Part N05: Colour fastness to stoving. 
• ISO 105-P01:1993 Part P01: Colour fastness to dry heat (excluding pressing). 
• ISO 105-P02:2002 Part P02: Colour fastness to pleating: Steam pleating. 
• ISO 105-S01:1993 Part S01: Colour fastness to vulcanization: Hot air. 
• ISO 105-S02:1993 Part S02: Colour fastness to vulcanization: Sulfur monochloride. 
• ISO 105-S03:1993 Part S03: Colour fastness to vulcanization: Open steam. 
• ISO 105-X01:1993 Part X01: Colour fastness to carbonizing: Aluminium chloride. 
• ISO 105-X02:1993 Part X02: Colour fastness to carbonizing: Sulfuric acid. 
• ISO 105-X04:1994 Part X04: Colour fastness to mercerizing. 
• ISO 105-X05:1994 Part X05: Colour fastness to organic solvents. 
• ISO 105-X06:1994 Part X06: Colour fastness to soda boiling. 
• ISO 105-X07:1994 Part X07: Colour fastness to cross-dyeing: Wool. 
• ISO 105-X08:1994 Part X08: Colour fastness to degumming. 
• ISO 105-X09:1993 Part X09: Colour fastness to formaldehyde. 
• ISO 105-X10:1993 Part X10: Assessment of migration of textile colours into polyvinyl chloride coatings. 
• ISO 105-X11:1994 Part X11: Colour fastness to hot pressing. 
• ISO 105-X12:2001 Part X12: Colour fastness to rubbing. 
• ISO 105-X 13:1994 Part X13: Colour fastness of wool dyes to processes using chemical means for creasing, pleating and setting. 
• ISO 105-X14:1994 Part X14: Colour fastness to acid chlorination of wool: Sodium dichloroisocyanurate. 
• ISO 105-X16:2001 Part X16: Colour fastness to rubbing—Small areas. 
• ISO 105-X18:2007 Part X18: Assessment of the potential to phenolic yellowing of materials. 
• ISO 105-Z01:1993 Part Z01: Colour fastness to metals in the dye-bath: Chromium salts. 
• ISO 105-Z02:1993 Part Z02: Colour fastness to metals in the dye-bath: Iron and copper. 
• ISO 105-Z03:1996 Part Z03: Intercompatibility of basic dyes for acrylic fibres. 
• ISO 105-Z04:1995 Part Z04: Dispersibility of disperse dyes. 
• ISO 105-Z05:1996 Part Z05: Determination of the dusting behaviour of dyes. 
• ISO 105-Z06:1998 Part Z06: Evaluation of dye and pigment migration. 
• ISO 105-Z07:1995 Part Z07: Determination of application solubility and solution stability of water-soluble dyes. 
• ISO 105-Z08:1995 Part Z08: Determination of solubility and solution stability of reactive dyes in the presence of electrolytes. 
• ISO 105-Z09:1995 Part Z09: Determination of cold water solubility of water-soluble dyes. 
• ISO 105-Z10:1997 Part Z10: Determination of relative colour strength of dyes in solution 
• ISO 105-Z11:1998 Part Z11: Evaluation of speckiness of colorant dispersions. 
• ISO 108:1976 Textile machinery and accessories—Weaving looms—Definition of left and right sides. 
• ISO 109:1982 Textile machinery—Working widths of weaving machines. 
• ISO 110:1978 Textile machinery and accessories—Cones for yarn winding (cross wound) -- Half angle of the cone 9 degrees 15' [Withdrawn without replacement]. 
• ISO 111:1978 Textile machinery and accessories—Cones for yarn winding (cross wound) -- Half angle of the cone 4 degrees 20' [Withdrawn: Replaced with ISO 8489-3]. 
• ISO 112:1983 Textile machinery and accessories—Cones for yarn winding (cross wound) -- Half angle of the cone 3 degrees 30' [Withdrawn: Replaced with ISO 8489-2]. 
• ISO 113:2010 Rolling bearings—Plummer block housings—Boundary dimensions. 
• ISO 114:1980 99.8 Unalloyed magnesium ingots—Chemical composition [Withdrawn: Replaced by ISO 8287]. 
• ISO 115:2003 Unalloyed aluminium ingots for remelting—Classification and composition. 
• ISO 119:1977 Plastics—Phenol-formaldehyde mouldings—Determination of free phenols—Iodometric method. 
• ISO 120:1977 Plastics—Phenol-formaldehyde mouldings—Determination of free ammonia and ammonium compounds—Colorimetric comparison method. 
• ISO 121:1980 Magnesium-aluminium-zinc alloy ingots and alloy castings—Chemical composition and mechanical properties of sand cast reference test bars [Withdrawn: replaced by ISO 16220]. 
• ISO 123:2001 Rubber latex—Sampling. 
• ISO 124:2011 Latex, rubber—Determination of total solids content. 
• ISO 125:2011 Natural rubber latex concentrate—Determination of alkalinity. 
• ISO 126:2005 Natural rubber latex concentrate—Determination of dry rubber content. 
• ISO 127:2012 Rubber, natural latex concentrate—Determination of KOH number. 
• ISO 128 Technical drawings—General principles of presentation. 
• ISO 129 
• ISO 129-1:2004 Technical drawings—Indication of dimensions and tolerances—Part 1: General principles. 
• ISO 129-4:2013 Technical product documentation (TPD) -- Indication of dimensions and tolerances—Part 4: Dimensioning of shipbuilding drawings. 
• ISO 131:1979 Acoustics—Expression of physical and subjective magnitudes of sound or noise in air [Withdrawn without replacement]. 
• ISO 132:2011 Rubber, vulcanized or thermoplastic—Determination of flex cracking and crack growth (De Mattia). 
• ISO 133:1983 Rubber, vulcanized—Determination of crack growth (De Mattia) [Withdrawn: Replaced with ISO 132]. 
• ISO 136:1972 Steel—Simple torsion testing of wire [Withdrawn replaced by ISO 7800]. 
• ISO 137:1975 Wool—Determination of fibre diameter—Projection microscope method. 
• ISO 139:2005 Textiles—Standard atmospheres for conditioning and testing. 
• ISO 140 Acoustics—Measurement of sound insulation in buildings and of building elements. 
• ISO 140-2:1991 Part 2: Determination, verification and application of precision data. 
• ISO 140-4:1998 Part 4: Field measurements of airborne sound insulation between rooms. 
• ISO 140-5:1998 Part 5: Field measurements of airborne sound insulation of façade elements and façades. 
• ISO 140-7:1998 Part 7: Field measurements of impact sound insulation of floors. 
• ISO 140-14:2004 Part 14: Guidelines for special situations in the field. 
• ISO 140-18:2006 Part 18: Laboratory measurement of sound generated by rainfall on building elements. 
• ISO 141:1976 Textile machinery and accessories—Pirn winders and cross winders—Definition of left and right sides. 
• ISO 142:1976 Textile machinery and accessories—Weaving preparatory machines—Definition of left and right sides. 
• ISO 143:1977 Textile machinery and accessories—Weft pirns for automatic looms [Withdrawn without replacement]. 
• ISO 144:1973 Steel—Reverse bend testing of wire [Withdrawn: replaced with ISO 7801]. 
• ISO 146:1984 Metallic materials—Hardness test—Verification of Vickers hardness testing machines HV 0,2 to HV 100 [Withdrawn replaced with ISO 6507-2]. 
• ISO 146-2:1993 Metallic materials—Verification of Vickers hardness testing machines—Part 2: Less than HV 0,2 [Withdrawn replaced with ISO 6507-2]. 
• ISO 148 Metallic materials—Charpy pendulum impact test. 
• ISO 148-1:2009 Part 1: Test method. 
• ISO 148-2:2008 Part 2: Verification of testing machines. 
• ISO 148-3:2008 Part 3: Preparation and characterization of Charpy V-notch test pieces for indirect verification of pendulum impact machines. 
• ISO 150:2006 Raw, refined and boiled linseed oil for paints and varnishes—Specifications and methods of test. 
• ISO 155:1998 Belt drives—Pulleys—Limiting values for adjustment of centres. 
• ISO 156:1982 Metallic materials—Hardness test—Verification of Brinell hardness testing machines [Withdrawn replaced by ISO 6506-2]. 
• ISO 157:1996 Coal—Determination of forms of sulfur. 
• ISO 160:1980 Asbestos-cement pressure pipes and joints [Withdrawn without replacement]. 
• ISO 161 Thermoplastics pipes for the conveyance of fluids—Nominal outside diameters and nominal pressures. 
• ISO 161-1:1996 Part 1: Metric series. 
• ISO 161-2:1996 Part 2: Inch-based series. 
• ISO 162:1985 Cinematography—Head gaps and sound records for three-, four-, or six-track magnetic sound records on 35 mm and single-track on 17,5 mm motion-picture film containing no picture—Positions and width dimensions. 
• ISO 171:1980 Plastics—Determination of bulk factor of moulding materials. 
• ISO 172:1978 Plastics—Phenol-formaldehyde mouldings—Detection of free ammonia. 
• ISO 174:1974 Plastics—Homopolymer and copolymer resins of vinyl chloride—Determination of viscosity number in dilute solution [Withdrawn replaced by ISO 1628-2].

 

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LIST OF INTERNATIONAL ORGANISATION OF STANDARDISATION (ISO) STANDARDS. (ISO 200-999)

 ISO CODES FROM 200-999

• ISO 216:2007 Writing paper and certain classes of printed matter – Trimmed sizes – A and B series, and an indication of machine direction

• ISO 226:2003 Acoustics – Normal equal-loudness-level contours

• ISO 228 Pipe threads where pressure-tight joints are not made on the threads

• ISO 233 Information and documentation – Transliteration of Arabic characters into Latin characters.

• ISO 259 Information and documentation – Transliteration of Hebrew characters into Latin characters.

• ISO 261 ISO general purpose metric screw threads – General plan

• ISO 262 ISO general purpose metric screw threads – Selected sizes for screws, bolts and nuts

• ISO 286-1 Geometrical product specifications (GPS) – ISO code system for tolerances on linear sizes – Part 1: Basis of tolerances, deviations and fits

• ISO 286-2 Geometrical product specifications (GPS) – ISO code system for tolerances on linear sizes – Part 2: Tables of standard tolerance classes and limit deviations for holes and shafts

• ISO 361 Basic ionizing radiation symbol

• ISO 500 Agricultural tractors – Rear-mounted power take-off types 1, 2 and 3

• ISO 518:2006 Photography – Camera accessory shoes, with and without electrical contacts, for photoflash lamps and electronic photoflash units – Specification

• ISO 519:1992 Photography – Hand-held cameras – Flash-connector dimensions

• ISO 536:2012 Paper and board – Determination of grammage

• ISO 639 Codes for the representation of names of languages

• ISO 639-1 Alpha-2 code

• ISO 639-2 Alpha-3 code

• ISO 639-3 Alpha-3 code for comprehensive coverage of languages

• ISO 639-4 General principles of coding of the representation of names of languages and related entities, and application guidelines

• ISO 639-5 Alpha-3 code for language families and groups

• ISO 639-6 Alpha-4 code for comprehensive coverage of language variants

• ISO/IEC 646 Information technology – ISO 7-bit coded character set for information interchange

• ISO 657 Hot-rolled steel sections

• ISO 668 Series 1 freight containers – Classification, dimensions and ratings

• ISO 690 Information and documentation – Guidelines for bibliographic references and citations to information resources

• ISO 704 Terminology work – Principles and methods

• ISO 732 Photography – 120-size and 220-size films – Dimensions

• ISO 764 Horology – Magnetic resistant watches

• ISO 760:1978 Determination of water - Karl Fischer method (General method)

• ISO 787 General methods of test for pigments and extenders

• ISO 787-9:1981 Determination of pH value of an aqueous suspension

• ISO 838 Paper – Holes for general filing purposes – Specifications

• ISO 843:1997 Information and documentation – Conversion of Greek characters into Latin characters

• ISO 860 Terminology work – Harmonization of concepts and terms

• ISO 898 Mechanical properties of fasteners made of carbon steel and alloy steel.

• ISO 928 Spices and condiments - Determination of total ash

• ISO 936 Meat and meat products - Determination of total ash

• ISO 965 ISO general purpose metric screw threads – Tolerances

• ISO 999 Information and documentation – Guidelines for the content, organization, and presentation of indexes.

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LIST OF INTERNATIONAL ORGANISATION OF STANDARDISATION (ISO) STANDARDS. (ISO 1-99)

INTRODUCTION

ISO stands for the International Standardisation Organisation which is an independent body for the development and publishing of International Standards. ISO is a network of the National Standards Institutes in more than 160+ countries with one member per country and a Central Secretariat in Geneva, Switzerland that coordinates the system. ISO is a Non-Government Organisation that forms a bridge between the Public and Private sectors for the development of standards and norms for different industries.

This blog post is a summary of all the standards that were published by the International Organisation of Standardisation.

SERIES FROM ISO 1 TO ISO 99

• ISO 1:2002 Geometrical Product Specifications (GPS) –Standard reference temperature for geometrical product specification and verification. 

• ISO 2:1973 Textiles – Designation of the direction of twist in yarns and related products. 

• ISO 3:1973 Preferred numbers – Series of preferred numbers. 

• ISO 4:1997 Information and documentation – Rules for the abbreviation of title words and titles of publications.

• ISO 5 Photography and graphic technology – Densitymeasurements.

• ISO 6:1993 Photography – Black-and-white pictorial still camera negative film/process systems – Determination of ISO speed.

• ISO 7 Pipe threads where pressure-tight joints are made on the threads.

• ISO 8:1977 Documentation – Presentation of periodicals. 

• ISO 9:1995 Information and documentation – Transliteration of Cyrillic characters into Latin characters – Slavic and non-Slavic languages. 

• ISO 11:1987 Aircraft – Ground pressure testing connections for pressure cabins. 

• ISO 12:1987 Aerospace – Pipelines – Identification. 

• ISO 14:1982 Straight-sided splines for cylindrical shafts with internal centering – Dimensions, tolerances and verification. 

• ISO 15:2011 Radial bearings—Boundary dimensions, general plan. 

• ISO 16:1975 Acoustics – Standard tuning frequency (Standard musical pitch). 

• ISO 17:1973 Guide to the use of preferred numbers and of series of preferred numbers. 

• ISO 18:1981 Documentation – Contents list of periodicals. 

• ISO 21:1985 Shipbuilding – Inland navigation – Cable-lifters for stud-link anchor chains. 

• ISO 22:1991 Belt drives – Flat transmission belts and corresponding pulleys – Dimensions and tolerances. 

• ISO 23:1993 Cinematography—Camera usage of 35 mm motion-picture film—Specifications. 

• ISO 25:1994 Cinematography—Camera usage of 16 mm motion-picture film—Specifications. 

• ISO 26:1993 Cinematography—Projector usage of 16 mm motion-picture films for direct front projection—Specifications. 

• ISO 28:1976 Cinematography—Camera usage of 8 mm Type R motion-picture film—Specifications. 

• ISO 29:1980 Cinematography—Projector usage of 8 mm Type R silent motion-picture film for direct front projection—Specifications [Withdrawn without replacement]. 

• ISO 31 Quantities and units [withdrawn: replaced with ISO/IEC 80000]. 

• ISO 32:1977 Gas cylinders for medical use—Marking for identification of content. 

• ISO 34 

• ISO 34-1:2010 Rubber, vulcanized or thermoplastic—Determination of tear strength—Part 1: Trouser, angle and crescent test pieces. 

• ISO 34-2:2011 Rubber, vulcanized or thermoplastic—Determination of tear strength—Part 2: Small (Delft) test pieces. 

• ISO 35:2004 Natural rubber latex concentrate—Determination of mechanical stability. 

• ISO 36:2011 Rubber, vulcanized or thermoplastic—Determination of adhesion to textile fabrics. 

• ISO 37:2011 Rubber, vulcanized or thermoplastic — Determination of tensile stress-strain properties. 

• ISO 41:1980 Shipbuilding—Inland vessels—Covers for deck openings for pumps [withdrawn without replacement]. 

• ISO 43:1976 Aircraft—Jacking pads. 

• ISO 44:1975 Aerospace—Lever-operated, two-position, ON/OFF switches—Directions of operation. 

• ISO 45:1990 Aircraft—Pressure refueling connections. 

• ISO 46:1973 Aircraft—Fuel nozzle grounding plugs and sockets. 

• ISO 48:2010 Rubber, vulcanized or thermoplastic—Determination of hardness (hardness between 10 IRHD and 100 IRHD). 

• ISO 49:1994 Malleable cast iron fittings threaded to ISO 7-1. 

• ISO 50:1977 Metal pipes—Steel sockets screwed according to ISO 7 [Withdrawn without replacement]. 

• ISO 53:1998 Cylindrical gears for general and heavy engineering—Standard basic rack tooth profile. 

• ISO 54:1996 Cylindrical gears for general engineering and for heavy engineering—Modules. 

• ISO 55:1977 Seedlac—Specification [Withdrawn without replacement]. 

• ISO 57:1975 Bleached lac—Specification [Withdrawn without replacement]. 

• ISO 60:1977 Plastics—Determination of apparent density of the material that can be poured from a specified funnel. 

• ISO 61:1976 Plastics—Determination of apparent density of molding material that cannot be poured from a specified funnel. 

• ISO 62:2008 Plastics—Determination of water absorption. 

• ISO 63:1975 Flat transmission belts—Lengths [Withdrawn: Replaced with ISO 22]. 

• ISO 65:1981 Carbon steel tubes suitable for screwing in accordance with ISO 7-1. 

• ISO 67:1981 Muscovite mica blocks, thins and films—Grading by size [Withdrawn without replacement]. 

• ISO 68 ISO general-purpose screw threads – Basic profile. 

• ISO 68-1:1998 Metric screw threads. 

• ISO 68-2:1998 Inch screw threads. 

• ISO 69:1998 Cinematography—16 mm motion-picture and magnetic film—Cutting and perforating dimensions. 

• ISO 70:1981 Cinematography—35 mm negative photographic sound record on 35 mm motion-picture film—Position and maximum width dimensions. 

• ISO 71:1977 Cinematography—16 mm negative photographic sound record on 16 mm, 35/16 mm and 35/32 mm motion-picture film—Positions and dimensions. 

• ISO 74:1976 Cinematography—Image area produced by camera aperture and maximum projectable image area on 8 mm Type R motion-picture film—Positions and dimensions. 

• ISO 75 Plastics—Determination of temperature of deflection under load. 

• ISO 75-1:2013 Plastics—Determination of temperature of deflection under load—Part 1: General test method. 

• ISO 75-2:2013 Plastics—Determination of temperature of deflection under load—Part 2: Plastics and ebonite. 

• ISO 75-3:2004 Plastics—Determination of temperature of deflection under load—Part 3: High-strength thermosetting laminates and long-fiber-reinforced plastics. 

• ISO 76:2006 Rolling bearings—Static load ratings. 

• ISO 78 Chemistry — Layouts for standards. 

• ISO 78-2:1999 Chemistry—Layouts for standards—Part 2: Methods of chemical analysis. 

• ISO 78-3:1983 Chemistry—Layouts for standards—Part 3: Standard for molecular absorption spectrometry. 

• ISO 78-4:1983 Layouts for standards—Part 4: Standard for atomic absorption spectrometric analysis. 

• ISO 82:1974 Steel—Tensile testing [Withdrawn: replaced with ISO 6892-1]. 

• ISO 83:1976 Steel—Charpy impact test (U-notch) [Withdrawn: replaced with ISO 148-1]. 

• ISO 86:1974 Steel—Tensile testing of sheet and strip less than 3 mm and not less than 0.5 mm thick [Withdrawn: replaced with ISO 6892-1]. 

• ISO 89:1974 Steel—Tensile testing of wire [Withdrawn: replaced with ISO 6892-1]. 

• ISO 90 Light gauge metal containers—Definitions and determination of dimensions and capacities. 

• ISO 90-1:1997 Light gauge metal containers—Definitions and determination of dimensions and capacities—Part 1: Open-top cans. 

• ISO 90-2:1997 Light gauge metal containers—Definitions and determination of dimensions and capacities—Part 2: General use containers. 

• ISO 90-3:2000 Light gauge metal containers—Definitions and determination of dimensions and capacities—Part 3: Aerosol cans. 

• ISO 91 Petroleum measurement tables. 

• ISO 91-1:1992 Petroleum measurement tables—Part 1: Tables based on reference temperatures of 15 degrees C and 60 degrees F. 

• ISO 91-2:1991 Petroleum measurement tables—Part 2: Tables based on a reference temperature of 20 degrees C. 

• ISO 92:1976 Textile machinery and accessories—Spinning machinery—Definition of side (left or right). 

• ISO 93 Textile machinery and accessories—Cylindrical sliver cans. 

• ISO 93-1:2006 Textile machinery and accessories—Cylindrical sliver cans—Part 1: Main dimensions. 

• ISO 93-2:2006 Textile machinery and accessories—Cylindrical sliver cans—Part 2: Spring bottoms. 

• ISO 94:1982 Textile machinery and accessories—Spindle gauges for ring-spinning and ring-doubling frames. 

• ISO 96 Textile machinery and accessories—Rings and travelers for ring spinning and ring twisting frames. 

• ISO 96-1:2009 Textile machinery and accessories—Rings and travelers for ring spinning and ring twisting frames—Part 1: Flange rings T and SF and their travelers. 

• ISO 96-2:2009 Textile machinery and accessories—Rings and travelers for ring spinning and ring twisting frames—Part 2: HZ- and J-rings and their travelers. 

• ISO 97:1975 Textile machinery and accessories—Rings for spinning, doubling and twisting for ear-shaped travelers. 

• ISO 98:2001 Textile machinery and accessories—Spinning preparatory and spinning machinery—Main dimensions of coverings for top rollers.

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TRAINING MODULE 1: QUALITY MANAGEMENT- PDCA - ISO 9001 (CONTINUED)

    >>PLAN-DO-CHECK-ACT (PDCA) CYCLE

PDCA CYCLE
Plan-Do-Check-Act

Plan: Establish the objectives of the system and its processes, and also the resources needed to deliver results in accordance with customer's requirement(s) and the organization’s policies to maintain strategic direction of the Quality Management System

Do: Implement what was planned to maintain the strategic direction of the Quality Management System.

Check: Monitor and (where applicable) Measure processes and the resulting products and services against policies, objectives, and requirements and report the results.

Act: Take actions to improve performance wherever it is applicable and/or Customer Requirements.

>>POTENTIAL ADVANTAGES OF PDCA

• Reduce Risk and Increase Opportunities for the organization.

• Facilitate better Business Processes within the organisation.

• Minimize Waste and Energy Bills contributing to increases profits.

• Enhance Company Reputation among the customers.

• Improve Compliance with the product and services.

• Meet Concerns of Interested B2B and/or B2C Parties.

• The gain in the International Recognition.

• Improve Marketing Potential of the product and services.

>>ISO 9001:2015 IN BRIEF

ISO 9001 is among ISO's most well-known standards ever. They are implemented by more than a million organizations in some 175 countries. ISO 9001 helps organizations to implement Quality Management. ISO 9001 is for Quality Management. Quality refers to all those features of a product (or service) which are required by the customer. Quality Management means what the organization does to ensure that its products or services satisfy the customer's Quality Requirements. 

Comply with any Regulations applicable to those products or services. Enhance Customer Satisfaction, and Achieve Continual Improvement of its performance. ISO 9001 is a generic standard which means that the same standards can be applied to any organization, large or small, whatever its product or service in any sector of activity, and whether it is a business enterprise, a public administration, or a government department

Both ISO 9001 concern the way an organization goes about its work. They are neither product standards nor service standards but they are process standards. And they can be used both by the Product Manufacturer and Service Providers.

>>CERTIFICATION AND REGISTRATION

Certification is known in some countries as registration. It means that an Independent, External Body has audited an organization's management system and verified that it conforms to the requirements specified in the standard (ISO 9001).  ISO does not carry out certification and does not issue or approve certificates.

>>ACCREDITATION

Accreditation is like certification of the certification body. Certificates issued by accredited certification bodies - and known as accredited certificates - may be perceived on the market as having increased credibility. ISO does not carry out or approve accreditations.

CONTINUED....>>

ISO 2:1973 TEXTILES (DESIGNATION OF THE DIRECTION OF TWIST IN YARNS AND RELATED PRODUCTS)

ISO 2 is an International Standard for direction of twist designation for yarns, complex yarns, slivers, slubbings, rovings, cordage and related products.

The standard uses capital letters S and Z to indicate the direction of twist, as suggested by the direction of slant of the central portions of these two letters. The handedness of the twist is the direction of the twists as they progress away from an observer. Thus, Z-twist is said to be right-handed and S-twist to be left-handed. The convention of using these two letters to unambiguously designate twist direction was already used in the cordage industry by 1957.

DIFFERENCES BETWEEN ISO 22000 AND HACCP

HACCP IS ONE PART OF ISO 22000

HACCP stands for Hazard Analysis and Critical Control Point. This process identifies hazards that could threaten Food Safety such as sources of bacteria or chemical contamination. Critical control points are the points in food production or handling during which these hazards become a factor. HACCP is the part of ISO 22000 that directly addresses these hazards and sets up procedures for monitoring the critical control points for variables like correct temperatures and acceptable levels of cleanliness. HACCP also involves keeping accurate records and verifying that the procedures in place are working.

ISO 22000 IS A COMPLETE FSMS

ISO 22000 is a food safety management system, also known as FSMS goes beyond the actual processing of the food to include things such as goal setting, management review, and setting up effective communication channels, both within a company and with outsiders, such as suppliers and regulators. It also involves developing a food safety policy and a procedure for recalling products in case that becomes necessary.

ISO 22000 BASED ON ISO 9000

ISO 22000 follows the model of ISO 9000, a quality standard that may be used by companies in any industry. It incorporates ISO 9000's eight quality management principles, which include objectives such as focusing on the customer, involving employees, and making decisions based on facts. ISO 22000 consists of numbered sections that correspond to similar sections of ISO 9000. HACCP is part of the seventh section of ISO 22000 called Planning and Realization of Safe Products.

ISO 22000 IS INTERNATIONAL

HACCP originated in the United States, deriving from guidelines and regulations set forth by the Department of Agriculture, the Food and Drug Administration. ISO 22000 is a worldwide standard issued by the International Organization for Standardization. ISO 22000 also includes the requirements of other important global standards, such as those of the European Union and the British Retail Consortium.

SAMPLE WHISTLEBLOWER POLICY

This policy shall be called "Name of the company” Whistle Blower Policy/Vigil Mechanism” and shall remain in force with effect from “Date”, as amended from time to time.

1. PREFACE

1.1 As per Section 177 of the Companies Act, 2013 and relevant Rules thereon, every listed company and the companies belonging to such class or classes shall establish a vigil mechanism for their directors and employees to report their genuine concerns or grievances. Regulations also provides that the company should devise an effective whistle blower mechanism enabling stakeholders, including individual employees and their representative bodies, to freely communicate their concerns about illegal or unethical practices.

1.2 In pursuance to Section 177 & Rules framed under the Companies Act, 2013 read with SEBI (LODR) Regulations, “NAME OF COMPANY”’s Whistle Blower Policy/Vigil Mechanism is formulated to provide an opportunity and an avenue to “NAME OF COMPANY” employees, to raise concerns and to access in good faith the Audit and Ethics Committee, in case they observe any unethical and improper practices or any other wrongful conduct in the company. It seeks to provide necessary safeguards for protection of employees from reprisals or victimization and to prohibit managerial personnel from taking any adverse personnel action against such employees. The main intent of the policy is to ensure that “NAME OF COMPANY” continues to strive to the highest possible standards of Ethical, Moral, and Legal Business conduct and its commitment to open communication.

1.3 However, a disciplinary action against the Whistle Blower which occurs on account of poor job performance or misconduct by the Whistle Blower, and which is independent of any disclosure made by the Whistle Blower, shall not be protected under this policy.

1.4 For the sake of absolute clarity, it is specified that the Whistle Blower Policy does not tantamount, in any manner, to dilution of the vigilance mechanism in “NAME OF COMPANY”. Any Protected Disclosure made by an employee under this policy, if perceived to have a vigilance angle, shall be referred to the Chief Vigilance Officer, “NAME OF COMPANY”, as per the existing practice.

1.5 This Policy covers malpractices and events which have taken place / suspected to have taken place, misuse or abuse of authority, fraud or suspected fraud, violation of company rules, manipulations, negligence causing danger to public health and safety, misappropriation of monies, and other matters or activity on account of which the interest of the Company is affected and formally reported by whistle blowers.

2. DEFINITIONS

2.1 “Company name” means Name of the Company.

2.2 “Audit and Ethics Committee” means the Audit and Ethics Committee of the Board constituted by the Board of Directors of “NAME OF COMPANY” in accordance with Section 177 of the Companies Act, 2013 and read with SEBI (LODR) Regulations with the stock exchanges.

2.3 “Competent Authority” means Audit and Ethics Committee, which shall oversee the Whistle Blower Policy/Vigil Mechanism and if any of the members of the committee have a conflict of interest in a given case, they should recuse themselves and the others on the committee would deal with the matter on hand.

2.4 “Employee” means an employee as defined in the “NAME OF COMPANY” Discipline and Appeal Rules and the directors of the Company.

2.5 “Improper Activity” means Unethical behavior, actual or suspected fraud or Violation of the company’s general guidelines on conduct or ethics policy by any employee of “NAME OF COMPANY”.

2.6 “Investigators” means those persons authorized, appointed, consulted or approached by the Competent authority in connection with conducting investigation into a protected disclosure and include the Auditors of “NAME OF COMPANY”.

2.7 “Protected Disclosure” means any communication made in good faith that discloses or demonstrates information that may be treated as evidence of unethical or “Improper activity”

2.8 “Service Rules” means the “NAME OF COMPANY” Discipline and Appeal Rules.

2.9 “Subjects” means an employee – officer/staff against or in relation to whom a Protected Disclosure has been made or evidence gathered during the course of investigation.

2.10 “Whistle Blower” means an Employee making a protected Disclosure under this policy.

3. ELIGIBILITY

All employees of “NAME OF COMPANY” are eligible to make “Protected Disclosures”.

4. GUIDELINE PRINCIPLES

4.1 Protected Disclosures shall be acted upon in a time bound manner.

4.2 Complete confidentiality of the Whistle Blower will be maintained.

4.3 The Whistle Blower and / or the person(s) processing the protected disclosure will not be subjected to victimization.

4.4 Evidence of the protected Disclosure will not be concealed and appropriate action including disciplinary action will be taken in case of attempts to conceal or destroy evidence.

4.5 ‘Subject’ of the Protected Disclosure i.e., employee against or in relation to whom a protected Disclosure has been made, will be provided an opportunity of being heard.

4.6 The Whistle Blower should bring to attention of the Competent Authority at earliest any improper activity or practice. Although they are not required to provide proof, they must have sufficient cause for concern.

4.7 The Whistle Blower shall co-operate with investigating authorities, maintaining full confidentiality.

5. WHISTLE BLOWER – ROLE & PROTECTIONS 

Role:

5.1 The Whistle Blower’s role is that of a reporting party with reliable information.

5.2 The Whistle Blower is not required or expected to conduct any investigations on his own.

5.3 The Whistle Blower may also be associated with the investigations, if the case so warrants. However, he shall not have a right to participate.

5.4 Protected Disclosure will be appropriately dealt with by the competent authority.

5.5 The Whistle Blower shall have a right to be informed of the disposition of his disclosure except for overriding legal or other reasons.

5.6 The Whistle Blower shall report the Protected Disclosure to the Audit and Ethics Committee or any other member of the Audit and Ethics Committee nominated by the Committee. However, in appropriate or exceptional cases he may report the same to the Chairperson of the Audit & Ethics Committee.

Protections:

5.7 Genuine Whistle Blowers will be accorded protection from any kind of harassment/unfair treatment/victimization. However, motivated and frivolous disclosures shall be discouraged.

5.8 No unfair treatment will be meted out to a Whistle Blower by virtue of his/her having reported a Protected Disclosure. The Company, as a policy, condemns any kind of discrimination, harassment, victimization or any other unfair employment practice being adopted against Whistle Blower. Complete protection will, therefore, be given to Whistle Blower against any unfair practice like retaliation, threat or intimidation of termination/suspension of service, disciplinary action, transfer, demotion, refusal of promotion, discrimination, any type of harassment, biased behavior or the like including any direct or indirect use of authority to obstruct the Whistle Blower’s right to continue to perform his duties/functions including making further Protected Disclosure. The Company will take steps to minimize difficulties, which the Whistle Blower may experience as a result of making the Protected Disclosure. If the Whistle Blower is required to give evidence in criminal or disciplinary proceedings, arrangements will be made for the Whistle Blower to receive advice about the procedure. Expenses incurred by the Whistle Blower in connection with the above, towards travels etc. will be reimbursed as per normal entitlements.

5.9 A Whistle Blower may report any violation of clause 5.8 above to the Competent Authority who shall investigate into the same and take corrective action, as may be required.

5.10 Any other Employee assisting in the said investigations shall also be protected to the same extent as the Whistle Blower.

6. PROCEDURES – ESSENTIALS AND HANDLING OF PROTECTED DISCLOSURE:

6.1 The protected Disclosure/Complaint should be attached to a letter bearing the identity of the Whistle Blower/complainant, i.e., his/her Name, Employee Number and Location, and should be inserted in an envelope which should be closed/secured/sealed. The envelope thus secured/sealed should be addressed to the Competent Authority and should be super scribed “Protected Disclosure”. (If the envelope is not superscribed and closed/sealed/secured, it will not be possible to provide protection to the Whistle Blower as specified under this policy). There shall be a letter box in the Corporate Office of “NAME OF COMPANY” duly locked with its key remaining with person designated by Competent Authority/CMD. The complaint so received super scribed of “Complaint under Whistle Blower Policy” shall be put in the box for confidentiality & to be opened by designated person only.

6.2 Anonymous or pseudonymous Protected Disclosure shall not be entertained.

6.3 Protected Disclosure should either be typed or written in legible hand writing in English, Hindi or regional language of the place of the employment of the Whistle Blower and should provide a clear understanding of the improper Activity involved or issue / concern raised. The reporting should be factual and not speculative in nature. It must contain as much relevant information as possible to allow for preliminary review and proper assessment.

6.4 Investigations into any Improper Activity which is the subject matter of an inquiry or order under the Public Servants’ Inquiries Act, 1850 or under the Commissions of Inquiry Act, 1952 will not come under the purview of this policy.

6.5 The Contact details of the Competent Authority for addressing and sending the Protected Disclosure is as follows:

The Audit and Ethics Committee

C/o Chairman and Managing Director

The Contact details of the Chairperson Audit & Ethics Committee for addressing and sending the Protected Disclosure, in appropriate or exceptional cases, is as follows:

“Name of the Competent Authority”

6.6 The Confidential section, as nominated by CMD, shall maintain a record of the protected disclosure received. The Confidential Section shall inform Audit & Ethics Committee about receipt of the protected disclosure within three days of its receipt and it shall submit the same to the Audit & Ethics Committee in the sealed condition in its immediate next meeting.

6.7 The Audit & Ethics Committee shall meet, where CMD will be special invitee for this purpose, and weed out frivolous complaints and the protected disclosures(s) which require further investigation shall be forwarded to the investigator(s), to be appointed in consultation with CMD, through the Confidential Section. The Audit & Ethics Committee shall also have powers to seek opinion from any expert.

7. INVESTIGATIONS AND THE ROLE OF INVESTIGATORS:

 Investigation

7.1 Investigation shall be launched if the Audit & Ethics Committee is satisfied after preliminary review that:

(a) the alleged act constitutes an improper or unethical activity or conduct, and

(b) the allegation is supported by information and specific enough to be investigated or in cases where the allegation is not supported by specific information, it is felt that the concerned matter deserves investigation.

7.2 The decision taken by the Audit & Ethics Committee to conduct an investigation is, by itself, not to be construed as an accusation and is to be treated as a neutral fact finding process.

7.3 The identity of the subject(s) and the Whistle Blower will be kept confidential.

7.4 Subject(s) will normally be informed of the allegation at the commencement of a formal investigation and will be given opportunities for providing their inputs during the investigation.

7.5 Subject(s) shall have a duty to co-operate with the investigators(s) during investigation to the extent that such co-operation will not compromise self-incrimination protection available under the applicable laws.

7.6 Subject(s) have a responsibility not to interfere with the investigations. Evidence shall not be withheld, destroyed or tampered with, and witnesses shall not be influenced, coached, threatened or intimated by the subject(s).

7.7 Unless there are compelling reason not to do so, Subjects(s) will be given the opportunity to respond to material findings contained in an investigation report. No allegation of wrongdoing against a subject(s) shall be considered as maintainable unless there is good evidence in support of the allegation.

7.8 The investigation shall be completed normally within 45 days of the receipt of the protected disclosure by investigator(s) or such extended period as the Competent Authority may permit for reasons to be recorded.

7.9 Subject(s) have a right to be informed of the outcome of the investigation. Role of Investigator(s)

7.10 Investigator(s) are required to conduct a process towards fact finding and analysis. Investigator(s) shall derive their authority from Competent Authority when acting within the course and scope of their investigations. The investigators shall submit his/their report to the Competent Authority.

7.11 All investigators shall perform their role in an independent and unbiased manner. Investigators have a duty of fairness, objectivity, thoroughness, ethical behavior and observance of professional standards. The investigation would be conducted as a neutral fact finding process and without any presumption of guilt. A written report of the findings would be essential.

8. ACTION

8.1 If the Competent Authority is of the opinion that the investigation discloses the existence of improper activity which is an offence punishable in law, the Competent Authority may direct the concerned authority to take disciplinary action under applicable statutory provisions including referring the matter to Chief Vigilance Officer of “NAME OF COMPANY” for Appropriate action.

8.2 The Competent Authority shall take such other remedial action as it deem fit to remedy the improper activity mentioned in the Protected Disclosure and / or to prevent the re-occurrence of such improper activity.

8.3 If the investigation discloses that no further action on the protected disclosure is warranted, the report shall be filed in the Confidential Section.

9. REPORTING AND REVIEW

The Competent Authority shall submit a quarterly report of the protected disclosures received and of the investigations conducted, and of the action taken to the Board of Directors for information and review.

10. NOTIFICATION

All Executives Directors/Chief General Managers/Regional General Managers/Departmental Heads etc. are required to notify & communicate the existence and content of this policy to the employees of their Region/department. HR Department shall obtain and keep at Corporate Office the acknowledgement of this policy as per Form-A from all the employees of “NAME OF COMPANY”. The Whistle Blower policy shall be prominently displayed on all Notice Boards of the Company. This policy, including amendments thereof, shall also be made available on “Name of the website”.

11. ANNUAL AFFIRMATION

The Company shall annually affirm that it has not denied any employee access to the Audit and Ethics Committee and that it has provided protection to the Whistle Blower from adverse action. The affirmation shall form part of Corporate Governance report as attached to the Annual Report of the company.

12. AMENDMENTS

This policy can be modified at any time by the Audit and Ethics Committee, which will be subject to its approval by the Board of Directors of the Company.

13. SECRECY/CONFIDENTIALITY

The Whistle Blower, the Subjects, the Investigator and everyone involved in the process shall:

a. maintain complete confidentiality/ secrecy of the matter

b. not discuss the matter in any informal/social gatherings/ meetings

c. discuss only to the extent or with the persons required for the purpose of completing the process and investigations

d. not keep the papers unattended anywhere at any time

e. keep the electronic mails/files under password If anyone is found not complying with the above, he/ she shall be held liable for such disciplinary action as is considered fit.

COMMON TERMINOLOGIES USED IN NATIONAL ACCREDITATION BOARD FOR HOSPITALS & HEALTHCARE PROVIDERS (NABH) STANDARDS.

Accreditation Assessment:

The evaluation process for assessing the compliance of an organisation with the applicable standards for determining its accreditation status.

Adverse Event:

An injury related to medical management, in contrast to complications of disease. Medical management includes all aclinicspects of care, including diagnosis and treatment, failure to diagnose or treat, and the systems and equipment used to deliver care. Adverse events may be preventable or non-preventable.(WHO Draft Guidelines for Adverse Event Reporting and Learning Systems).

Ambulance:

A patient carrying vehicle having facilities to provide unless otherwise indicated at least basic life support during the process of transportation of patient. There are various types of ambulances that provide special services viz. coronary care ambulance, trauma ambulance, air ambulance, etc.

Assessment:

All activities including history taking, physical examination, laboratory investigations that contribute towards determining the prevailing treatment status of the patient.

Breakdown Maintenance:

Activities which are associated with the repair and servicing of site infrastructure, buildings, plant or equipment within the site’s agreed building capacity allocation which have become inoperable or unusable because of the failure of component parts.

Bylaws:

A rule governing the internal management of an organisation. It can supplement or complement the government law but cannot countermand it, e.g. municipal bylaws for construction of hospitals/nursing homes, for disposal of hazardous and/or infectious waste.

Care Plan:

A plan that identifies patient care needs, lists the strategy to meet those needs, documents treatment goals and objectives, outlines the criteria for ending interventions, and documents the individual’s progress in meeting specified goals and objectives. The format of the plan may be guided by specific policies and procedures, protocols, practice guidelines or a combination of these. It includes preventive, promotive, curative and rehabilitative aspects of care.

Clinical Audit:

A quality improvement process that seeks to improve patient care and outcomes through systematic review of care against explicit criteria and the implementation of change. (Principles for Best Practice in Clinical Audit 2002, NICE/CHI).

Competence:

Demonstrated ability to apply knowledge and skills (para 3.9.2 of ISO 9000: 2000). Knowledge is the understanding of facts and procedures. Skill is the ability to perform specific action. For example, a competent gynecologist knows about the patho-physiology of the female genitalia and can conduct both normal as well as abnormal deliveries.

Confidentiality:

Restricted access to information to individuals who have a need, a reason and permission for such access. It also includes an individual’s right to personal privacy as well as privacy of information related to his/her healthcare records.

Consent:

1. Willingness of a party to undergo examination/procedure/ treatment by a healthcare provider. It may be implied (e.g. patient registering in OPD), expressed which may be written or verbal. Informed consent is a type of consent in which the healthcare provider has a duty to inform his/her patient about the procedure, its potential risk and benefits, alternative procedure with their risk and benefits so as to enable the patient to take an informed decision of his/her health care.

2. In law, it means active acquiescence or silent compliance by a person legally capable of consenting. In India, legal age of consent is 18 years. It may be evidenced by words or acts or by silence when silence implies concurrence. Actual or implied consent is necessarily an element in every contract and every agreement.

Credentialing:

The process of obtaining, verifying and assessing the qualification of a healthcare provider.

Treatment Record:

A document which contains the chronological sequence of events that a patient undergoes during his stay in the healthcare organisation. It includes demographic data of the patient, assessment findings, diagnosis, consultations, procedures undergone, progress notes and discharge summary. (Death certificate, where required).

Patient Satisfaction:

Patient satisfaction is a measure of the extent to which a patient is content with the health care which they received from their health care provider. Patient satisfaction is thus a proxy but a very effective indicator to measure the success of Health care providers.

Data:

Facts or information used usually to calculate analyse or plan something.

Discharge Summary:

A part of a patient record that summarises the reasons for admission, significant treatment findings, procedures performed, treatment rendered, patient’s condition on discharge and any specific instructions given to the patient or family (for example follow-up medications).

Disciplinary Proceedings:

Sequence of activities to be carried out when staff does not conform to the laid-down norms, rules and regulations of the healthcare organisation.

Effective Communication:

A two way information sharing process which involves the communicator, communicating a message that is easily understood by the recipient. Good medical care depends upon effective communication between patients and providers. Effective communication with persons who have limited language proficiency or understanding of the subject due to lack of familiarity, often requires interpreters, special efforts or other services.

Employees:

All members of the healthcare organisation who are employed full time and are paid suitable remuneration for their services as per the laid-down policy.

Ethics:

A moral principle that govern a person’s or group’s behavior.

Family:

The person(s) with a significant role in the patient’s life. It mainly includes spouse, children and parents. It may also include a person not legally related to the patient but can make healthcare decisions for a patient if the patient loses decision-making ability.

Goal:

A broad statement describing a desired future condition or achievement without being specific about how much and when. (ASQ) The term “goals” refers to a future condition or performance level that one intends to attain. Goals can be both short- and longer-term. Goals are ends that guide actions.

Grievance-handling Procedures:

Sequence of activities carried out to address the grievances of patients, visitors, relatives and staff.

Healthcare-Associated Infection:

Healthcare-associated infections (HAIs) are infections caused by a wide variety of common and unusual bacteria, fungi, and viruses during the course of receiving medical care. (CDC) This was earlier referred to as Nosocomial/hospital-acquired/ hospital associated infection(s).

Healthcare Organisation:

Generic term is used to describe the various types of organisation that provide healthcare services. This includes ambulatory care centres, hospitals, laboratories etc.

Incident Reporting:

It is defined as written or verbal reporting of any event in the process of patient care, which is inconsistent with the deserved patient outcome or routine operations of the healthcare facility.

In Service Education/Training:

Organised education/training usually provided in the workplace for enhancing the skills of staff members or for teaching them new skills relevant to their jobs/tasks.

Indicator:

A statistical measure of the performance of functions, systems or processes overtime. For example, hospital acquired infection rate, mortality rate, caesarean section rate, absence rate, etc.

Information:

Processed data which lends meaning to the raw data.

Intent:

A brief explanation of the rational, meaning and significance of the standards laid down in a particular chapter.

Inventory Control:

The method of supervising the intake, use and disposal of various goods in hands. It relates to supervision of the supply, storage and accessibility of items in order to ensure adequate supply without stock-outs/excessive storage. It is also the process of balancing ordering costs against carrying costs of the inventory so as to minimise total costs.

Job Description:

1. It entails an explanation pertaining to duties, responsibilities and conditions required to perform a job.

2. A summary of the most important features of a job, including the general nature of the work performed (duties and responsibilities) and level (i.e., skill, effort, responsibility and working conditions) of the work performed. It typically includes job specifications that include employee characteristics required for competent performance of the job. A job description should describe and focus on the job itself and not on any specific individual who might fill the job.

Job Specification:

1. The qualifications/physical requirements, experience and skills required to perform a particular job/task.

2. A statement of the minimum acceptable qualifications that an incumbent must possess to perform a given job successfully.

Laws:

Legal document setting forth the rules of governing a particular kind of activity, e.g. organ transplantation act, which governs the rules for undertaking organ transplantation.

Maintenance:

The combination of all technical and administrative actions, including supervision actions, intended to retain an item in, or restore it to, a state in which it can perform a required function. (British Standard 3811:1993).

Medical Equipment:

Any fixed or portable non-drug item or apparatus used for diagnosis, treatment, monitoring and direct care of patient.

Mission:

An organisation's purpose. This refers to the overall function of an organisation. The mission answers the question, “What is this organisation attempting to accomplish?” The mission might define patients, stakeholders, or markets served, distinctive or core competencies, or technologies used.

Monitoring:

The performance and analysis of routine measurements aimed at identifying and detecting changes in the health status or the environment, e.g. monitoring of growth and nutritional status, air quality in operation theatre. It requires careful planning and use of standardised procedures and methods of data collection.

Multi-Disciplinary:

A generic term which includes representatives from various disciplines, professions or service areas.

Near-miss:

This is used synonymously with near miss. However, some authors draw a distinction between these two phrases. A near-miss is defined when an error is realised just in the nick of time and abortive action is instituted to cut short its translation. In no harm scenario, the error is not recognised and the deed is done but fortunately for the healthcare professional, the expected adverse event does not occur. The distinction between the two is important and is best exemplified by reactions to administered drugs in allergic patients. A prophylactic injection of cephalosporin may be stopped in time because it suddenly transpires that the patient is known to be allergic to penicillin (near-miss). If this vital piece of information is overlooked and the cephalosporin administered, the patient may fortunately not develop an anaphylactic reaction (no harm event).

Objective:

A specific statement of a desired short-term condition or achievement includes measurable end-results to be accomplished by specific teams or individuals within time limits. (ASQ)

Objective Element:

It is that component of standard which can be measured objectively on a rating scale. The acceptable compliance with the measureable elements will determine the overall compliance with the standard

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Occupational health hazard:

The hazards to which an individual is exposed during the course of performance of his job. These include physical, chemical, biological, mechanical and psychosocial hazards.

Operational Plan:

Operational plan is the part of your strategic plan. It defines how you will operate in practice to implement your action and monitoring plans—what your capacity needs are, how you will engage resources, how you will deal with risks, and how you will ensure sustainability of the organisation’s achievements.

Organogram:

A graphic representation of reporting relationship in an organisation.

Outsourcing:

Hiring of services and facilities from other organisation based upon one’s own requirement in areas where such facilities are either not available or else are not cost-effective.

For example, outsourcing of House-Keeping, Security, Laboratory/Certain Special Diagnostic Facilities with other institutions after drawing a memorandum of understanding that clearly lays down the obligations of both Organisations: the one which is outsourcing and the one which is providing the outsourced facility. It also addresses the quality-related aspects.

Performance Appraisal:

It is the process of evaluating the performance of employees during a defined period of time with the aim of ascertaining their suitability for the job, potential for growth as well as determining training needs.

Policies:

They are the guidelines for decision-making, e.g. admission, discharge policies, antibiotic policy,etc.

Prescription:

A prescription is a document given by a physician or other healthcare practitioner in the form of instructions that govern the care plan for an individual patient. Legally, it is a written directive, for compounding or dispensing and administration of drugs, or for other service to a particular patient. (Reference: Miller Keane Encyclopedia and Dictionary of Medicine, Nursing, and Allied Health, Seventh Edition, Saunders).

Privileging:

It is the process for authorising all medical professionals to admit and treat patients and provide other treatment services commensurate with their qualifications and skills.

Procedure:

1. A specified way to carry out an activity or a process (Para 3.4.5 of ISO 9000:2000).

2. A series of activities for carrying out work which when observed by all help to ensure the maximum use of resources and efforts to achieve the desired output.

Process:

A set of interrelated or interacting activities which transforms inputs into outputs (Para 3.4.1 of ISO 9000: 2000).

Programme:

A sequence of activities designed to implement policies and accomplish objectives.

Protocol:

A plan or a set of steps to be followed in a study, an investigation or an intervention.

Quality:

1. Degree to which a set of inherent characteristics fulfill requirements (Para 3.1.1 of ISO 9000: 2000). Characteristics imply a distinguishing feature (Para 3.5.1 of ISO 9000: 2000). Requirements are a need or expectation that is stated, generally implied or obligatory (Para 3.1.2 of ISO 9000:2000).

2. Degree of adherence to pre-established criteria or standards.

Quality assurance:

Part of quality management focused on providing confidence that quality requirements will be fulfilled (Para 3.2.11 of ISO 9000:2000).

Quality Improvement:

Ongoing response to quality assessment data about a service in ways that improve the process by which services are provided to consumers/patient.

Radiation Safety:

Radiation safety refers to safety issues and protection from radiation hazards arising from the handling of radioactive materials or chemicals and exposure to Ionizing & Non-Ionizing Radiation. This is implemented by taking steps to ensure that people will not receive excessive doses of radiation and by monitoring all sources of radiation to which they may be exposed.

In a Healthcare setting, this commonly refers to X-ray machines, CT/ PET CT Scans, Electron microscopes, Particle accelerators, Cyclotrone etc. Radioactive substances &radioactive waste are also potential Hazards. Imaging Safety includes safety measures to be taken while performing an MRI, Radiological interventions, Sedation, Anaesthesia, Transfer of patient, Monitoring patient during imaging procedure etc.

Re-assessment:

It implies continuous and ongoing assessment of the patient which is recorded in the medical records as progress notes.

Resources:

It implies all inputs in terms of men, material, money, machines, minutes (time), methods, metres (space), skills, knowledge and information that are needed for efficient and effective functioning of an organisation.

Safety:

The degree to which the risk of an intervention/procedure, in the care environment is reduced for a patient, visitors and healthcare providers.

Safety Programme:

A programme focused on patient, staff and visitor safety.

Scope of services:

Range of treatment and supportive activities that are provided by a healthcare organisation.

Security:

Protection from loss, destruction, tampering, and unauthorised access or use.

Sentinel Events:

A relatively infrequent, unexpected incident, related to system or process deficiencies, which leads to death or major and enduring loss of function for a recipient of healthcare services. Major and enduring loss of function refers to sensory, motor, physiological, or psychological impairment not present at the time services were sought or begun. The impairment lasts for a minimum period of two weeks and is not related to an underlying condition.

Social Responsibility:

A balanced approach for organisation to address economic, social and environmental issues in a way that aims to benefit people, communities and society, e.g. adoption of villages for providing health care, holding of medical camps and proper disposal of hospital wastes.

Special Educational needs of the Patient:

In addition to routine carried by the healthcare professionals, patient and family have special educational needs depending on the situation.

Example: A post surgical patient who has to take care of his wound, NG tube feeding, patient on tracheotomy getting discharged who has to be taken care by the family etc. The special educational needs are also greatly influenced by the literacy, educational level, language, emotional barriers and physical and cognitive limitations. Hence it is important for the staff to determine the special educational needs and the challenges influencing the effective education

Staff:

All personnel working in the organisation including employees, “fee-forservice” medical professionals, part-time workers, contractual personnel and volunteers.

Standard Precautions:

1. A method of infection control in which all human blood and other bodily fluids are considered infectious for HIV, HBV and other blood-borne pathogens, regardless of patient history. It encompasses a variety of practices to prevent occupational exposure, such as the use of personal protective equipment (PPE), disposal of sharps and safe housekeeping.

2. A set of guidelines protecting first aiders or healthcare professionals from pathogens. The main message is: "Don't touch or use anything that has the victim's body fluid on it without a barrier." It also assumes that all body fluid of a patient is infectious, and must be treated accordingly. Standard Precautions apply to blood, all body fluids, secretions, and excretions (except sweat) regardless of whether or not they contain visible blood, non-intact skin and mucous membranes.

Standards:

A statement of expectation that defines the structures and process that must be substantially in place in an organisation to enhance the quality of care.

Strategic Plan:

Strategic planning is an organisation’s process of defining its strategy or direction and making decisions on allocating its resources to pursue this strategy, including its capital and people. Various business analysis techniques can be used in strategic planning; including SWOT analysis (Strengths, Weaknesses, Opportunities and Threats) e.g. Organisation can have a strategic plan to become market leader in provision of cardiothoracic and vascular services. The resource allocation will have to follow the pattern to achieve the target. The process by which an organisation envisions its future and develops strategies, goals, objectives and action plans to achieve that future.

Surveillance:

The continuous scrutiny of factors that determines the occurrence and distribution of diseases and other conditions of ill health. It implies watching over with great attention, authority and often with suspicion. It requires professional analysis and sophisticated interpretation of data leading to recommendations for control activities.

Validation:

1. Confirmation through the provision of objective evidence that the requirements for a specific intended use or application have been fulfilled. Objective Evidence – Data supporting the existence or variety of something.

2. The checking of data for correction or for compliance with applicable standards, rules or conventions. These are the tests to determine whether an implemented system fulfills its requirements. It also refers to what extent does a test accurately measure what it purports to measure.

Values:

The fundamental beliefs that drive organisational behavior and decision-making. This refers to the guiding principles and behaviours that embody how an organisation and its people are expected to operate. Values reflect and reinforce the desired culture of an organisation.

Vision:

An overarching statement of the way an organisation wants to be, an ideal state of being at a future point. This refers to the desired future state of an organisation. The vision describes where the organisation is headed, what it intends to be, or how it wishes to be perceived in the future.

Vulnerable Patient:

Those patients who are prone to injury and disease by virtue of their age, sex, physical, mental and immunological status, e.g. infants, elderly, physically & mentally-challenged, semiconscious/ unconscious, those on immunosuppressive and/or chemotherapeutic agents.